What is Veterinary Social Work?

The role of our Veterinary Social Workers (VSW) is to address the human needs that arise within the field of veterinary medicine. While the physical health of the animal is being managed and vet teams are caring for pets, our veterinary social workers support the needs of both pet owners and our veterinary team.

The support provided by our Veterinary Social Workers creates a positive ripple effect, offering relief to the veterinary medical team during difficult cases, supporting people in crisis, while also connecting with human social service agencies.

83% improvement in clients’ access to veterinary care

94% stated positive outcomes for themselves in doing their work and for their clients

Without Veterinary Social Workers, the vet team often shoulders both the emotional needs of the client and the physical care of the pet. Our Veterinary Social Workers, who are trained to handle the emotional needs of those facing stress, unexpected challenges, mental health illness, or crisis, allow our veterinary teams to concentrate primarily on veterinary care. This comprehensive approach to care benefits everyone involved.

We are enabling cooperation, coordination, and coherence between human and animal welfare sectors (professionals in human health such as doctors, nurses, public health practitioners, and animal health professionals such as veterinarians, and veterinary social workers) to achieve the best health outcomes for vulnerable and disadvantaged people and their companion animals. Through this, we are building strong, resilient and cohesive communities.

With increasing interest in the field, Dr Lissi and her Social Hearted Vet team are expanding Cherished Pets' Model of Care and veterinary social services nationwide. Their goal is to advocate for equitable access to pet care for vulnerable individuals and raise awareness of the transformative power of the human-animal bond.