Our Values
Our approach to Customer Service is reflected in our 7 C’s Core Values.
Connect
- We take time to connect to our clients and patients.
- Include discussion around values, circumstances, ability and levels of commitment.
Care
- Our service is kind, compassionate, without judgement, with support and understanding through all life stages.
Communicate
- We will only be successful in maintaining the health and wellbeing of companion pets through a shared care approach with the owner.
- We rely on clear, focussed verbal communication and follow up phone calls and visits.
- We use supporting materials, both hard copy and online, where necessary.
- As human animal bond practitioners we are sensitive to the unique needs of our clients.
- Best example of this is the need to take more time to effectively communicate to elderly people . (ie. talk slower, clearer and sometimes louder; not to overload them with too much information; cross check for understanding and feedback; provide information in stages.
Community
- The power of pets to connect people across communities.
- The role of communities to support companion pet ownership
- We serve to connect and harness the resources our community provides
- Education and support.
- Cherished Pets clients become part of a growing pet loving movement in our region which provides a sense of belonging.
Collaborate
- Through relationships and partnerships we can enhance our service experience and ensure premium care for our customers.
Compassion & Commitment - Always.
"Healthy Pets - Happy People"