Our approach to Customer Service is reflected in our 7 C’s Core Values.

Connect     

• We take time to connect to our clients and patients.
• Include discussion around values, circumstances, ability and levels of commitment.

Care            

• Our service is kind, compassionate, without judgement, with support and understanding through all life stages.

Communicate        

• We will only be successful in maintaining the health and wellbeing of companion pets through a shared care approach with the owner.
• We rely on clear, focussed verbal communication and follow up phone calls and visits.
• We use supporting materials, both hard copy and online, where necessary.
• As human animal bond practitioners we are sensitive to the unique needs of our clients.
• Best example of this is the need to take more time to effectively communicate to elderly people . (ie. talk slower, clearer and sometimes louder;  not to overload them with too much information; cross check for understanding and feedback; provide information in stages.

Community                       

• The power of pets to connect people across communities.
• The role of communities to support companion pet ownership
• We serve to connect and harness the resources our community provides
• Education and support.
• Cherished Pets clients become part of a growing pet loving movement in our region which provides a sense of belonging.

Collaborate

• Through relationships and partnerships we can enhance our service experience and ensure premium care for our customers.

Compassion & Commitment  - Always.