We are Australia’s leading provider of companion pet case management services.
Cherished Pets offers a specialized veterinary based companion pet case management service, that is a new and unique offering in Australia.
Our tailor designed service ensures that pets and their owner’s needs are met.
Through our Connect. Assess. Plan. Support model, we can ensure that your client has peace of mind that we will manage the ongoing health of the pet, and provide support during transition and crisis.
How it works:
The majority of our services are required during emergency times, such as when an owner is hospitalized or a pet becomes seriously ill. We have learned that this is not the ideal time for us to first meet a pet and his owner and we cannot guarantee that we can support the case if we have not already met and assessed the pet and client!
We highly recommend that people become a part of the Cherished Pets program sooner rather than later. If you have a client with a pet, then consider accessing the Cherished Pets service now!
Entering the Cherished Pets service involves initial contact and a home visit that includes a full pet health and wellbeing assessment, client needs assessment, emergency care plan, financial pet care plan. From this assessment we develop a care plan tailored specifically to the needs of the client and pet. We can then provide assurance that in the event of an emergency, we have a response plan in place.
We then support the implementation of the plan with reviews conducted annually or more often if required.
Our service includes phone support to our clients including after hours, so that in the event of a pet emergency we are able to respond and coordinate the care of the pet. The peace of mind value that this gives our clients is enormous.
We work with preferred veterinary and animal health service providers to ensure the pet’s health and well-being is managed on an ongoing & affordable basis, in agreement with all parties.